Xiaomi 5G Not Working on EE After HyperOS Update

Quick Answer

If 5G stopped working on your Xiaomi with EE after a HyperOS update, go to Settings → SIM cards & mobile networks → EE SIM → Preferred network type → Select 5G/4G/3G auto. Then restart your phone. If still missing, reset network settings and check EE's 5G coverage in your area.

5G Worked Before the HyperOS Update But Not After

This is a common pattern reported by EE users on Xiaomi community forums. Before the update, 5G worked normally. Immediately after updating to HyperOS 2.0 or 2.1, 5G stopped working or the 5G icon disappeared.

Why this happens: User reports indicate that HyperOS updates may reset network stack settings, including preferred network type and carrier configuration.

The fix is usually settings-related – not a hardware problem or permanent bug. Follow the steps below in order.

Why Xiaomi 5G May Stop Working on EE After HyperOS Update

Based on user reports across Xiaomi community forums and EE support threads, three causes are most frequently mentioned after HyperOS updates:

  • 5G network preference reset – HyperOS updates may revert preferred network type back to 4G/3G auto (the most commonly reported cause).
  • Carrier configuration reset – EE's 5G provisioning settings may be cleared during major HyperOS upgrades.
  • APN modification – EE's 5G requires correct APN settings. Updates sometimes reset these to defaults.

Check EE 5G Coverage – Before You Troubleshoot

EE coverage map: ee.co.uk/coverage. Enter your postcode and look for "5G" in the results.

Important coverage notes: 5G may be available outdoors but not indoors, especially in rural areas or older buildings with thick walls. If EE shows only "4G" for your specific address, no troubleshooting will enable 5G – this is a coverage limitation.

When the Problem Is Not Your Xiaomi

Before spending time on phone settings, check if EE has a network issue in your area:

  • EE network status: ee.co.uk/network-status
  • Local mast maintenance – EE sometimes upgrades masts, causing temporary 5G loss
  • Network congestion – In busy areas (city centres, events), 5G may be temporarily unavailable

If EE reports an outage or maintenance, wait 2-4 hours before troubleshooting your phone.

Models Commonly Reported to Work with EE 5G

Based on EE community discussions and user reports, these models are widely reported to work with EE 5G:

Series Commonly Reported Working Models
Xiaomi Series Xiaomi 14, Xiaomi 14 Pro, Xiaomi 15
Redmi Note Series Redmi Note 13 Pro 5G, Redmi Note 13 5G, Redmi Note 12 Pro 5G
POCO Series POCO F6, POCO F6 Pro, POCO X6 Pro
Limited or No 5G Redmi Note 10 or older, POCO X3, Mi 9 series

Important: EE 5G uses band n28 (700MHz) for rural coverage. Some imported Xiaomi models lack this band and will only get 5G in cities. Check your phone's specifications for band n28 support.

Enable 5G on Xiaomi with EE – First Steps

After a HyperOS update, the 5G setting often resets. Navigate exactly:

Settings → SIM cards & mobile networks → EE SIM → Preferred network type → Select 5G/4G/3G auto

After changing this setting, restart your device and wait 2-3 minutes for 5G to reconnect.

For HyperOS 2.0 and 2.1, also check:

Settings → Connections → Mobile networks → EE → 5G mode → Select Auto (if this option exists on your device)

EE APN Settings – Quick Verification

HyperOS updates occasionally reset APN settings. EE 5G requires the correct APN, but APN issues usually cause "no internet" not "no 5G".

Navigation: Settings → SIM cards & mobile networks → EE SIM → Access Point Names

Correct EE UK APN (based on EE official documentation):

Field Value
Name EE
APN everywhere
Username (leave blank)
Password (leave blank)
Authentication type PAP
APN type default,supl

Note: If APN is correct, 5G issues are rarely APN-related. Focus on preferred network type and carrier provisioning instead.

EE 5G Plan Verification – Carrier Provisioning

EE UK requires 5G to be enabled on your plan. Some older plans or SIM-only deals may not include 5G.

Check your EE account:

  • Log into EE app or ee.co.uk/myee
  • Check if your plan says "5G" or "5G Ready"
  • If not, text "5G" to 150 (free) – EE will confirm eligibility

Call EE: 150 (free from EE SIM) or 07953 966 250 (8am–8pm daily)

Request them to check "5G access is enabled on your account". User reports indicate EE support can enable this immediately.

HyperOS 5G Icon Not Showing – Visual Bug

Some users report that after HyperOS updates, the phone connects to 5G but the status bar still shows "4G" or "LTE".

Test if 5G is actually working:

  1. Run a speed test (speedtest.net) – EE 5G typically gives 100-500 Mbps
  2. Dial *#*#4636#*#* → Phone information → Look for "NR" (5G) in signal type
  3. If NR shows but icon is wrong, this is a HyperOS visual bug – no fix needed for connectivity

SIM / Network Reset Actions for EE 5G

If 5G is enabled but not connecting, perform in this order:

  1. Airplane mode – ON for 30 seconds, then OFF
  2. Restart device – full restart, wait 3 minutes after boot
  3. Reinsert SIM – power off, remove EE SIM, clean contacts, reinsert firmly
  4. Switch SIM slot – on dual SIM models (POCO F6, Redmi Note 13), move EE SIM to other slot
  5. Manual network selection – Settings → Mobile networks → Network operators → Search networks → Select EE manually

Reset Network Settings (Last Resort)

If above steps fail and issue started after HyperOS update:

Path: Settings → Connection & sharing → Reset Wi-Fi, mobile networks, and Bluetooth

⚠️ Removes saved Wi-Fi passwords and paired Bluetooth devices. Does not delete photos or contacts.

After reset:

  1. Restart device
  2. Re-enter EE APN settings (everywhere)
  3. Set preferred network type back to 5G/4G/3G auto
  4. Wait 5 minutes for 5G to reconnect

EE 5G Speed Slow After HyperOS Update

If 5G icon shows but speeds are slower than expected (under 50 Mbps):

  • Check 4G signal: EE uses 5G NSA (Non-Standalone). Weak 4G = slow 5G. Check your 4G signal strength.
  • Disable battery saver: Settings → Battery → Battery saver → Turn OFF. Battery saver can limit 5G speeds.
  • Check data usage mode: Settings → SIM cards & mobile networks → EE SIM → Data usage mode → Set to "Unlimited" not "Moderate"

Some users on EE community forums report that setting "5G Mode" to "Auto" rather than "4G only" resolves speed issues.

EE 5G and Band n28 – Imported Xiaomi Models

EE's rural 5G coverage uses band n28 (700MHz). In older buildings with thick walls, n28 penetrates better than higher bands.

If your Xiaomi model lacks band n28:

  • Imported Chinese models often miss band n28
  • UK models (Redmi Note 13 Pro 5G, POCO F6, Xiaomi 14) typically include band n28
  • Without band n28, you may only get 5G near windows or outdoors

Check your phone's 5G bands in the specifications. If band n28 (700MHz) is missing, this is a hardware limitation – no software fix exists.

Contact EE – When to Call

If you've tried all steps and 5G still doesn't work:

  • Call EE: 150 (free from EE SIM) or 0800 956 6000
  • EE Technical Support: 0800 079 8586 (8am–8pm daily)
  • EE Community Forum: community.ee.co.uk – Search "Xiaomi 5G" for model-specific advice

Request them to check:

  • 5G access flag on your account
  • Your IMEI is registered as 5G-capable in EE's system

Frequently Asked Questions

Why did my Xiaomi lose 5G after HyperOS update on EE?

HyperOS updates can reset 5G network preferences. Many users report that preferred network type reverts to 4G/3G auto after major updates. Check Settings → SIM cards & mobile networks → EE SIM → Preferred network type.

How to re-enable 5G on Xiaomi with EE after update?

Go to Settings → SIM cards & mobile networks → EE SIM → Preferred network type → Select 5G/4G/3G auto. Then restart your phone.

Does EE support 5G on all Xiaomi models?

EE users commonly report 5G on Xiaomi 14 series, Redmi Note 13 Pro 5G, and POCO F6. Older models without band n28 (700MHz) may have limited 5G coverage in rural areas.

Why is EE 5G slower than 4G on my Xiaomi?

EE uses 5G NSA which relies on 4G for the control signal. If 4G signal is weak, 5G will be slow. Check your 4G signal strength first.

How to fix 5G not showing on Xiaomi with EE?

Check EE's 5G coverage in your postcode, verify your plan includes 5G (text "5G" to 150), reset network settings, and ensure preferred network type is set to 5G/4G/3G auto.

Related Guides

Final Verdict

Start with preferred network type – user reports indicate HyperOS updates commonly reset 5G to 4G-only mode. Check EE's 5G coverage first (may be outdoor-only in some areas), then verify your plan includes 5G (text "5G" to 150). If 5G worked before the update but not after, the fix is usually settings-related. Reset network settings only as last resort. Most EE 5G failures on Xiaomi after HyperOS updates are preference resets, not hardware faults or permanent bugs.

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